A lot of chains install kiosks that allow guests to make their own orders in a restaurant. That lifts some of the load off a restaurant's team, but why have a kiosk when everyone has a phone in their pocket these days? Unlike the app, a kiosk doesn't know your preferences and can't allow you to make an order on the way to the café, so you will have to wait for your order to be prepared. Instead of kiosks, we are going to offer an in-restaurant order service through our app (3.7 million people already use it to order delivery). We will also update our loyalty program, so customers will only be able to spend acquired bonuses via their phones.